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After the sale, the passport keeps working
Owner registration, warranties, repair requests and authenticity checks, from the same QR code as your Digital Product Passport. No extra app and no extra system.
What owners can do from the passport
Each is switched on product by product, and everything they see carries your name, logo and colours, in their own language.
Register and activate the warranty
One short form. The owner confirms by email and gets their own owner page, a warranty countdown and a certificate to download.
Starter and aboveAsk for a repair, with photos
Repair, warranty claim, take-back, parts or a question: each arrives in your dashboard with the owner's details and warranty, and your reply goes back by email.
Starter and aboveA reminder before the warranty ends
One email 30 days before, so a fault is reported while it is still covered.
Starter and aboveCheck it is genuine
Each item has a hidden code under its label. Anyone can check it on the item's page, and you are told when a serial turns up in too many places.
Professional and aboveTap a secure NFC tag
NTAG 424 DNA tags sign every tap, so a copied link is caught. Download the key file for your tag supplier from the dashboard.
Professional and abovePass it on
Selling it on? The owner hands it over with a one-time link, and the warranty goes with it if you allow.
Professional and aboveOne dashboard for every owner and request
After-sales sits next to your passports, so the product, its items, its owners and their requests are in one place.
- Owners with their warranty, and whether they agreed to hear from you, ready to export
- Service requests in one inbox, with photos, internal notes and statuses
- Every email sent in your name and colours, in the customer's language
- Webhooks and an API for items, owners and requests
- Everything included in your export if you ever move provider
Under the Right to Repair Directive (EU) 2024/1799, which Member States apply from 31 July 2026, manufacturers of washing machines, dishwashers, refrigerating appliances, electronic displays, vacuum cleaners, mobile and cordless phones, tablets, tumble dryers, servers, welding equipment and goods with light means of transport batteries must repair them at the consumer's request (Article 5), and make information on their repair services available free of charge in a clear, accessible way (Article 6).
A repair button on each product's passport, with every request arriving in your dashboard, is a simple way to offer and record it. It helps you meet these duties; it does not replace them.
Included in your plan, no per-item fees
Starter
- Owner registration and warranty certificates
- Repair, warranty, take-back and parts requests with photos
- Warranty reminders
- Service buttons that link to your own pages
Professional
- Everything in Starter
- Up to 25,000 items, each with its own serial and QR code
- Hidden-code authenticity checks and copy alerts
- Secure NTAG 424 DNA NFC tags
- Ownership transfer
Set it up in four steps
All from your dashboard, with nothing to install.
Add your privacy notice
In After-sales settings, add the address of your privacy notice, the name your emails come from and where replies go.
Choose what each product offers
On the passport's After-sales panel: registration and warranty, the service buttons, and whether owners can pass it on.
Add your items
On Professional: a range of serials or a spreadsheet. Print the QR labels and hidden code cards, or download the NFC file for your tag supplier.
Answer from your dashboard
New requests appear under Service requests and by email. Reply, add a note for your team or change the status.
Questions
Who holds my customers' details?
You decide how they are used, and we hold them for you under our Data Processing Agreement. Your privacy notice is linked on every form and email, and owners can erase their own registration.
Is it switched on for my passports already?
No. Everything stays off until you switch it on, product by product.
Which products can use it?
Products in every sector except batteries, which have their own individual battery passports.
What happens to printed codes if I change plan?
Items keep their pages, QR codes and owners. Adding items, the authenticity check and transfers need Professional.
Ready to get started?
Create your first Digital Product Passport in minutes. No credit card required. Free plan includes up to 5 products.